NEWQUAY HOLIDAY LETS, INC PRIVACY POLICY
Last updated: 4/11/2023
Effective date: 4/11/2023
Newquay Holiday Lets, Inc. (“Newquay Holiday Lets,” “We,” “Us,” “Our”) takes your privacy seriously. This Privacy Policy (this “Privacy Policy”) describes how we collect, use, process, store, and disclose your personal information on our website located at www.newquayholidaylets.co.uk (the “Site”), when you book a holiday let using our services, or when you otherwise interact with us, our products, or our services (collectively, the “Services”). Use of the term “Site” also includes any content, functionality, and services offered on or through the Site.
By accessing, browsing, or otherwise using the Site, you are creating a binding contract between you and us, and you are acknowledging that you have read, understood, and agreed to be bound by this Privacy Policy.
Types of Personal Information We Collect
“Personal Information” refers to data that has the potential to identify a particular person. Personal Information can have varying definitions based on state laws and regulations, but it typically encompasses details such as your name, postal address, email address, and phone number. Additionally, it might encompass the IP address of your computer or mobile device if that IP address can be linked to other Personal Information, enabling the identification of a specific individual. Similarly, geo-location information falls under this category if it has the capability to precisely locate a specific individual.
Information You Provide
We collect information you provide when you contact us, sign up for and use our services, subscribe to our newsletter, or otherwise provide us with information about you. We may collect, but are not limited to collecting, the following:
Basic user information. We collect profile information about you such as your name, email address, phone number, and your date of birth.
Financial information. We collect your payment information such as your credit or debit card to complete your booking with our Services.
Information you give in correspondence with us. We will have access to your name, email address, and any other information you choose to include in your correspondence.
Information when you use our interactive chatbot, which may include providing your contact information.
Information We Automatically Collect
We collect website metadata and analytics, which encompasses data like IP addresses, device specifics, visit timestamps, whether visits are new or returning, viewed products, page response times, URL click patterns, duration of page visits, actions taken on those pages, and approximate location information.
To enhance your experience with our Services and gauge the effectiveness of our advertising and marketing campaigns, we employ cookies, beacons, pixel tags, and similar technologies. These tools automatically gather additional information as you engage with our Services. Further information about our use of cookies can be found below
Information from Third Parties
When you interact with our social media profiles, we may collect particular data provided either by you or the social media platform. This includes the Site’s metadata analytics, your social media account ID, your ‘likes’ on social media, interactions leading to visits to our Site, and customized interactions. We may also engage third-party sources to obtain additional information about you.
Utilization of Personal Information We employ the Personal Information we gather for various purposes:
Providing you with our Services.
Addressing your inquiries and offering customer support.
Implementing advertising and marketing initiatives.
Troubleshooting and enhancing our Services.
Gaining insights into how you engage with our Services.
Fulfilling other business and legal objectives, such as fraud detection, debt collection, and record-keeping.
Subject to your consent.
Disclosure of Personal Information We may reveal your information under the following circumstances:
With your consent.
Sharing with our corporate affiliates and service providers who assist us in optimizing our Services and facilitating communication with you. This may involve the disclosure of communications with our service provider, The contents of these communications will only be used to support and are also subject to applicable terms of use, privacy, and security policies (available here).
Providing marketing and advertising cookies (details provided in the ‘Cookies and How To Opt Out’ section).
For advertising and marketing endeavors, including via social media.
Furthermore, we may disclose your personal information when:
Requested by law enforcement or government agencies, or in response to legal processes like subpoenas or court orders, to establish, safeguard, or exercise our legal rights, or to defend against legal claims, or as required or permitted by law.
We believe such action is necessary to protect the rights, property, or safety of Site users or other individuals, investigate or prevent any breaches of contractual or other relationships with us, investigate or prevent your actual or potential illegal, fraudulent, or harmful activities, or address issues related to fraud, security, or technical matters.
In connection with, during negotiations of, or as part of the closure of a merger, sale of company assets, financing, or acquisition involving all or part of our business by another company.
We may share de-identified, aggregated, or anonymous data for various purposes. This data doesn’t identify specific individuals or is combined with other information to safeguard your privacy in compliance with relevant data privacy regulations. It’s important to note that we do not share mobile information with third parties or affiliates for marketing or promotional purposes. These categories exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.
Your Rights and How to Exercise Them
You possess the following rights in relation to the use of your personal information:
Access the personal information we have on record about you.
Erase the personal information we have on record about you.
Rectify any inaccuracies in the personal information we have on record about you.
Opt out of specific uses of your personal information, particularly:
For email marketing: unsubscribe from our email list by clicking the unsubscribe link located at the bottom of our marketing emails.
For SMS marketing: you can opt out at any time by responding with “STOP.”
For tailored or interest-based advertising employing third-party cookies: consult the ‘Cookies and How To Opt Out’ section below to learn how to opt out of these types of advertisements.
For tailored advertising on third-party websites: you can opt out on our ‘Your Privacy Choices’ page.
To exercise these rights, please contact us at bookings@newquayholidaylets.co.uk. Please be aware that in certain circumstances, we may not be able to completely eliminate Personal Information from our systems, such as when it is required to prevent fraud or future misuse, mandated by law, or retained in our data backup systems, cached, or archived pages. All your retained Personal Information will continue to be governed by the terms of the Privacy Policy to which you have previously consented.
Moreover, please note that, regardless of your email preferences, we may need to contact you as mandated by law or to conclude any ongoing inquiries.
Cookies and How to Opt Out
Similar to many other companies, we utilize cookies, pixels, web beacons, and various tracking technologies to gather data about your online activities, your interactions with our websites and emails, and to provide customized advertisements. Cookies play a crucial role in personalizing your experience on our Messaging Service, for instance, by sending you personalized text messages like shopping cart reminders. Below, we outline several ways to opt out of the collection of your online activity and device data through these services:
Opting out of cookie usage in our Cookie Preferences: You can opt out of cookies by visiting our cookie preferences center and clicking on the ‘Your Privacy Choices’ link located in the footer of our website.
Blocking Cookies in Your Web Browser: Most web browsers allow you to delete or reject cookies, including those used for interest-based advertising. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default, and you need to change your settings to disable them.
Advertising Industry Opt-Out Tools: You can also make use of opt-out options provided by the advertising or marketing services partners to limit the utilization of your information for online interest-based advertising.
Opting out with Each of Our Vendors Individually: Our various advertising or marketing services partners offer opt-out features that allow you to opt out of the utilization of your information for interest-based advertising or profiling. Detailed information for analytics cookies and Google Analytics can be inserted here.
Please bear in mind that these opt-out mechanisms are specific to the device and browser you are using. To opt out effectively, you will need to do so for each browser and device in use.
Additional Privacy Entitlements
Beyond the previously mentioned rights, if you are a resident of United Kingdom, you hold the right to:
Opt out of ‘targeted advertising’ or the “sale” or “sharing” of your personal information.
Given the broad definitions of ‘targeted advertising,’ ‘sale,’ and ‘share’ in accordance with state regulations, certain third-party cookies on our website may be categorized as a sale or sharing of information, or they may be used for targeted advertising. You can opt out of these cookies as outlined in the ‘Cookies and How To Opt Out’ section above.
You can exercise these rights by reaching out to us at bookings@newquayholidaylets.co.uk or through the ‘Your Privacy Choices’ page on our website.
Security & Data Retention
We employ commercially reasonable security measures to safeguard our files, protect our technology from unauthorized access, prevent tampering, and secure your Personal Information against accidental loss and unauthorized access, use, alteration, and disclosure. However, it is essential to understand that we cannot guarantee the absolute security of any information, particularly when it is transmitted electronically and remains unprotected until it reaches our servers.
We will maintain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and our internal policies. The specific criteria we utilise to determine retention periods for each category of personal information are determined by factors such as the type of personal information, contractual obligations, and considerations related to the maintenance and enhancement of our products or services. Additionally, we will retain and use personal information as required to comply with our legal obligations, settle disputes, and enforce our legal agreements and policies, including those established by the EU GDPR.
Children’s Privacy
Our website is not intended for the collection of information from children, and we have no interest in gathering Personal Information from individuals under the age of 13 (or 16 in the European Union). If you are a parent or legal guardian and suspect that your minor child has provided us with any Personal Information, please do not hesitate to get in touch with us at bookings@newquayholidaylets.co.uk.
Links on Our Website
Our website may contain links to other websites or services. It’s important to note that we do not have control over the information you may provide or that is collected by these third-party websites. We encourage you to carefully review the privacy policies or statements of any other websites you visit.
Modifications to this Privacy Policy
We may periodically update this Privacy Policy as we enhance or expand our services. In the event of substantial alterations, we will post the revised Privacy Policy on this page, along with an “Last Updated” effective date for the changes. We recommend that you regularly check this page for updates and adjustments to this Privacy Policy each time you visit our website.
Contact Us
Should you have any inquiries regarding this Privacy Policy or wish to exercise your privacy preferences, please do not hesitate to reach out to us at bookings@newquayholidaylets.co.uk, or by using the following contact details:
Newquay Holiday Lets,
3 Chesterton Place
Chester Road
Newquay
TR72RU