Terms and Conditions
Welcome to Newquay Holiday Lets, your go-to destination for finding and booking holiday accommodations in Newquay. These Terms and Conditions outline the rules and regulations that apply to the use of our website and the booking of properties through Newquay Holiday Lets. Please read these terms carefully, as they form a legally binding contract between you and Newquay Holiday Lets. By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agreed to abide by these terms. We reserve the right to make changes to these terms at any time, and any modifications will become effective when posted on our website. Therefore, it is your responsibility to review these terms periodically for updates. Your continued use of our website after any modifications signify your acceptance of the changes.
- Account Registration
1.1 Registration Requirement
To access the full array of services and offerings on the Newquay Holiday Lets platform, both hosts and guests are mandated to complete the account registration process on our website. This registration process is designed to ensure a secure and efficient experience for all users.
1.2 Confidentiality of Account Information
Once registered, it is your responsibility to uphold the confidentiality and security of your account information. We emphasize the importance of safeguarding your login credentials, including your username and password. Any activities conducted using your account will be attributed to you, and you are liable for any actions taken under your account.
1.3 Accurate and Current Information
During the account creation process, you are obligated to furnish accurate and current information about yourself. This includes, but is not limited to, your name, contact information, and any other data that may be requested during registration. Ensuring that your provided information remains up-to-date is crucial for effective communication and service delivery. Inaccurate or outdated information may result in disruptions to your experience with Newquay Holiday Lets - Property Listings
2.1 Accuracy and Completeness of Listings
Hosts play a pivotal role in maintaining the quality and integrity of property listings on the Newquay Holiday Lets platform. It is their responsibility to ensure that the information provided in their property listings is not only accurate but also comprehensive. A complete listing is essential to give guests a clear and honest portrayal of the property.
2.2 Current, Accurate, and Honest Information
Hosts are required to furnish current, accurate, and honest information about their properties. This encompasses details such as property specifications, amenities, availability, pricing, and any other relevant data. The goal is to present an authentic representation of the property to potential guests, enabling them to make well-informed decisions regarding their stay.
2.3 Removal or Modification of Listings
Newquay Holiday Lets retains the right to take action on listings that do not conform to our policies or are deemed misleading. This action may include the removal or modification of such listings to maintain the overall quality and trustworthiness of our platform. Hosts should be aware that deviations from our policies or misrepresentations in their listings may result in consequences. Our objective is to provide a reliable and trustworthy platform for both hosts and guests, and the quality and accuracy of property listings are fundamental to achieving this. - Booking and Payments
3.1 Direct Booking Arrangements
To maintain the transparency and reliability of our platform, all booking arrangements are to be conducted directly between the host and the guest. This direct interaction ensures that both parties can discuss the specifics of the stay, address any questions or concerns, and mutually agree on the terms of the booking.
3.2 Responsibility for Property Issues
Newquay Holiday Lets, while facilitating the booking process, does not assume responsibility for the condition of the property, including cleanliness, damages, or any issues that may arise during the stay. These aspects are the direct responsibility of the host and guest, and any disputes or concerns regarding the property should be resolved between them.
3.3 Guest Assistance for Unavailable Properties
In the event that a guest uses our payment system to book a property, and the host is unable to provide the booked accommodation, Newquay Holiday Lets is committed to assisting the guest in locating alternative lodging at a price equivalent to the original booking. In such cases, the host will not receive payment for the initial booking and may incur associated fees. This policy is designed to safeguard the interests of our guests, ensuring that they are not left without suitable accommodation.
3.4 Check-in and Check-out Issues
Newquay Holiday Lets does not bear responsibility for any issues related to the check-in or check-out process of the booked property. These aspects are to be managed directly by the host and guest. Effective communication and coordination between the parties involved are essential for a smooth and trouble-free check-in and check-out experience. - Payments to Hosts
4.1 Timely Payment Processing
For bookings facilitated through the Newquay Holiday Lets’ website, hosts can expect to receive their payment within a reasonable time frame. Specifically, the payment is typically processed and transferred via bank transfer within 10 days of the guest entering the property.
4.2 Request for Payment
Hosts must initiate the payment request from their available balance within their host account. This request acts as an essential step in initiating the transfer of funds from the platform to the host.
4.3 Commission and Service Fee Deductions
Hosts should be aware that a nominal 5% commission is applied to Standard Listings and 3% commission on Premium Listings to their earnings. This commission is deducted from the total booking cost before the service fee, which is shouldered by the guest, is added. The application of these fees is transparent and is crucial for the platform’s continued operation and service delivery.
4.4 Pending Payment Status
Upon payment request by the host, the funds intended for the host’s account are marked as “pending” in the host account, categorized under “orders.” This status remains in place until the guest has successfully checked into the property.
4.5 Manual Completion by Administrator
The transition from “pending” to “completed” status is manually administered by an administrator once the guest has confirmed their check-in. This manual process ensures that payments are made accurately and securely.
4.6 Payment Display in Host’s Balance
Following the manual change of payment status to “completed,” the host’s payment will be visible in their account balance. This comprehensive system allows hosts to keep track of their earnings and facilitates transparency in financial transactions.
4.7 Payment Request and Bank Details
Hosts can readily request payment once their funds have transitioned to “completed” status. Additionally, hosts are encouraged to provide their bank details to facilitate the smooth transfer of funds. It is worth noting that payments are typically dispatched within 10 days, though they often reach the host within approximately 3 days via a bank transfer.
4.8 Payment Notification and Payouts
Upon successful payment, the host will receive an email notification indicating that the funds have been sent. To facilitate further financial management, a new link labeled “payouts” is made available within the host’s account. This feature allows hosts to review all their received completed payments, enhancing transparency and financial control - Property Listing Approval and Reviews
5.1 Listing Approval Process
Newquay Holiday Lets employs a meticulous listing approval process to maintain the integrity of our platform. Every property listing must undergo evaluation and approval by our team. During this process, we ensure that no illegal or inappropriate content is displayed within the listing. This stringent review safeguards the quality and trustworthiness of the accommodations presented to our users.
5.2 Personal Verification
To enhance the level of confidence for our users, hosts are required to provide personal identification before their listing is allowed to go live on the Newquay Holiday Lets platform. This verification process is instrumental in establishing the authenticity of hosts and their properties.
5.3 Review Authentication
At Newquay Holiday Lets, we prioritize the trustworthiness of guest reviews. For this reason, we meticulously scrutinize all submitted reviews to ensure their authenticity and reliability. Our aim is to provide prospective guests with honest and accurate feedback regarding their potential accommodations.
5.4 Responsibility for Spelling Mistakes
While Newquay Holiday Lets maintains a commitment to high-quality listings, responsibility for correcting spelling mistakes within a listing rests with the host. Hosts have the option to edit their listings, making necessary revisions. Once these revisions are made, hosts can submit the changes and await Newquay Holiday Lets’ approval. This collaborative approach ensures that property listings are accurate and professional, benefiting both hosts and guests
. - Additional Details
6.1 Property Availability, Cleanliness, and Damages
Newquay Holiday Lets wants to emphasize that we do not bear responsibility for property availability, cleanliness, or any damages that may occur during your stay. These aspects fall under the direct purview of the host and the guest. It is essential for both parties to collaborate, communicate, and address any concerns or issues pertaining to the property.
6.2 Direct Communication Encouraged
We strongly encourage hosts and guests to engage in direct and open communication with one another. This communication serves as the foundation for resolving any inquiries, requests, or difficulties related to the booking or the property itself. Clear and transparent dialogue between hosts and guests can help ensure a positive and enjoyable experience for all parties involved.
6.3 Dispute Resolution Responsibility
In situations where disputes or conflicts arise during the booking or stay, Newquay Holiday Lets does not intervene directly in the resolution process. We urge hosts and guests to take the initiative in addressing and resolving these issues directly with one another. Effective communication and a willingness to find mutually acceptable solutions are key to resolving disputes and ensuring a satisfactory experience for all parties - Helpful Links
For more information, please refer to the following helpful links:
https://newquayholidaylets.co.uk/refunds/
https://newquayholidaylets.co.uk/privacy-policy-2/
https://newquayholidaylets.co.uk/cookie-policy/ - Governing Law
These Terms are governed by the laws of the United Kingdom, and any disputes will be resolved in the appropriate court in the United Kingdom - Contact Information
If you have any questions or concerns about these Terms, please contact us at booking@newquayholidaylets.co.uk